Third Party Reviews Reviews For Sport Clips Haircuts of North Gate

Signed up online for my son and I to get a haircut (Sport Clips App). The app indicated that we would be able to get our hair cut in 25 minutes. Since it was a 15-minute drive to the facility we would only have to wait about 10 minutes. When we arrived at Sport Clips we were number one and two on the Wait List Board which showed that we would have a 15 minute wait. There were only two hair stylists, and both were cutting peoples hair when we walked in. When one of the hair stylists finished, she notified me that the two people on the wait list that were behind us would be going in front of us. During the time that the two people that were behind us were now getting their hair cut in front of us, more people came into the store. When I finally did get called to get my hair cut, the stylist informed us that there were now more than 9 people in the store and that my son would have to wait outside. I brought to the attention of the stylist that my son was next in line to get his hair cut and that we had been in the store prior to, and for longer than any of the other people that were allowed to stay in the store. She didn?t understand what I was trying to say. Eventually we both got our hair cut, paid and left. I completely understand that the online sign-up states that the wait times are not accurate and that it could take longer to get your hair cut than advertised, but putting people on a waiting list after you and then serving them before you is deceptive and misleading marketing. If I would have known that my 10-to-15-minute wait was going to be a 40 minute wait I would have made different plans. I was not afforded the correct information to do that.

I came to this Great Clips expecting quality service and a professional haircut. Boy was I shocked at what happened. There was a grand opening special that was going on that I wanted to take advantage of. I asked the lady about it and she refused to tell me what the special was. She continually asked me who I heard it from but wouldn't even give me what the special was. She was rude, inconsiderate, and extremely unprofessional. I will never visit this great clips again and I recommend that no one goes to this location if they are looking for quality service. I then asked for the manager, and she said that SHE was the manager and that her name was Danielle.

Great cut, attentive stylist, nice shampoo and hot towel after cut.